Job Description

Immediate need for Tier 2 level support candidates for 6 month contract in Reston, VA.

The experienced level candidate should be able to provide Tier 2 level support to the system users, including the Tier 1 help desk and end users in the field.

 

KEY ACCOUNTABILITIES:

 

  • Resolve customer issues through appropriate identification and research.
  • Track and prioritize issue and escalate it to the appropriate teams, if necessary.
  • Recommend process improvements.
  • Provide excellent, above average customer service.

 

CHARACTER TRAITS:

 

  • Positive, easy-going attitude.
  • Comfortable in a process-driven work environment.
  • Maintain composure/focus in a fast-paced setting and not get flustered easily.
  • Intellectual capacity to interpret, analyze and troubleshoot technical problems.
  • Self-starter with a strong sense of accountability.
  • Ability to work independently (with limited supervision) and in a team.
  • Genuine desire to achieve client satisfaction.

 

TYPICAL REQUIREMENTS:

 

  • Bachelor’s Degree in Computer Science, or related field.
  • 0-5 years of experience in software help desk/customer support.
  • Excellent communication skills to understand user issues and communicate issue resolutions.
  • High attention to detail.
  • Excellent time management.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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