Job Description


  • Design and configure mainframe supporting products and subsystems to meet or exceed systems availability targets.
  • Install, maintain and support the mainframe DB2 Database environments and any other assigned system software. Monitor and tune to ensure acceptable levels of performance and resource utilization. Ensure software is utilizing all appropriate functions and features. Provide timely and accurate reporting on performance, utilization and feature use as requested.
  • Maintain expert level knowledge the following support areas:
    • DB2 Database Systems
    • IBM InfoSphere Data Replications (IIDR V10.2) Q Replication installation and support
    • DB2 Database tools: Optim, Recovery Expert, DB2 Utility Suite, DB2 Administrative Tool
  • Knowledge of the following products may prove beneficial:
    • IMS
    • ASG’s TMON performance management product suite
    • CA’s mainframe toolset including CA1, CA7, OPS/MVS
    • Compuware’s development tools and performance management tools
  • Ability to install and/or patch software with SMP/E
  • Fluent in TSO, ISPF, JCL and JES2
  • Knowledgeable in the Mainframe Security product Resource Access Control Facility (RACF)
  • Provide 24x7 on call support for Mainframe DB2 infrastructure and supporting software
  • Use available resources to research, resolve and/or recommend solutions for complex and critical systems, escalating when necessary
  • Adhere to standard Service Level Agreements (SLA) for day-to-day support
  • Ensure that change management process is properly followed for environment changes
  • Provide excellent customer service to all customers, both internal and external
  • Exhibit professionalism when working with and communicating with our customers and vendors
  • Act as an interface to members of the IT infrastructure team, keeping management and peers informed, and disseminating information as needed
  • Ensure all work complies with established policies, standards, licensing agreements and configuration guidelines
  • Effectively lead complex technical projects to implement major releases or create new environments as necessary
  • Develop project plans
  • Complete all appropriate documentation and notifications in order to obtain completion within the established timeframes without impact


  • BA/BS in Computer Science or Information Systems or equivalent knowledge/experience
  • 7+ years of experience in systems engineering on mainframe platforms
  • Necessary experience and technical skills to support the installation, configuration and support of DB2 environments and supporting software on two mainframes in a sysplex environment with multiple supporting storage systems
  • Strong troubleshooting, project management, and effective communication skills to extend beyond the Mainframe Systems team to collaborate with other technical teams, clients and vendors on complex infrastructure designs or difficult troubleshooting
  • Ability to multi-task effectively, supporting multiple products, running projects and troubleshooting seamlessly.
  • Mainframe DB2 installation and support
  • IBM and vendor DB2 supporting products installation and support
  • IBM InfoSphere Data Replications (IIDR V10.2) Q Replication installation and support

Application Instructions

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