Help Desk Tier 2 support
Immediate need for Tier 2 level support candidates for 6 month contract in Reston, VA.
The experienced level candidate should be able to provide Tier 2 level support to the system users, including the Tier 1 help desk and end users in the field.
- Resolve customer issues through appropriate identification and research.
- Track and prioritize issue and escalate it to the appropriate teams, if necessary.
- Recommend process improvements.
- Provide excellent, above average customer service.
- Positive, easy-going attitude.
- Comfortable in a process-driven work environment.
- Maintain composure/focus in a fast-paced setting and not get flustered easily.
- Intellectual capacity to interpret, analyze and troubleshoot technical problems.
- Self-starter with a strong sense of accountability.
- Ability to work independently (with limited supervision) and in a team.
- Genuine desire to achieve client satisfaction.
- Bachelor’s Degree in Computer Science, or related field.
- 0-5 years of experience in software help desk/customer support.
- Excellent communication skills to understand user issues and communicate issue resolutions.
- High attention to detail.
- Excellent time management.
Job Status: Contract/Temporary